Essential Information for Europe & Worldwide Holidays

Essential Information for Europe & Worldwide Holidays

Click here to view the Essential Information for Travelsphere Europe and Worldwide Holidays

The Essential Information on the link above is to help you prepare and take any necessary actions prior to your forthcoming holiday. Information contained in this section of the brochure and any other relevant information on the website, together with the Booking Conditions, form your contract with us.

Latest Offers Terms & Conditions

Black Friday sale

Save up to £750 per couple on selected 2025 Europe and Worldwide holidays as part of our Black Friday promotion. This offer applies to new bookings only, is subject to limited availability and selected departure dates departing before 31st July 2025. Save up to £650 per couple on selected departure dates departing before 31st December 2025. Limited number of discounted places available on each departure. Promotion ends 30th November 2024. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

Europe 2025 Early Bird 

Save up to £300 per couple on selected 2025 Europe holidays as part of our Early Bird offer. This offer applies to new bookings only, is subject to limited availability and selected departure dates. Limited number of discounted places available on each departure. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for Travel More discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

FESTIVE SAVINGS

Save up to £100 per couple on selected 2024 festive holidays. This offer applies to new bookings only, is subject to limited availability and selected departure dates. Limited number of discounted places available for each departure. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

BOOK TWO OR MORE TRIPS 

Save an extra £50 per person when you book two or more different holidays at the same time on the same call, both 8 days or longer, for the same traveller. This offer is combinable with other offers. The additional £50 per person will be applied to the second and subsequent holiday(s) and will not be transferable should you cancel, unless you are re-booking on the same day. Normal cancellation penalties apply. This offer is for new bookings only and cannot be applied retrospectively.

TRAVEL MORE 

Book within 3 months of the return date of your last Travelsphere holiday and save £50 per person when you book your next Travelsphere holiday with our Travel More offer. This voucher can only be redeemed by calling the dedicated phone number 01858 415 220 and quoting the reference as printed in the voucher panel of the letter. If you do book online, please email  enquiries@travelsphere.co.uk with your booking number and the reference printed on the front of this voucher for the discount to be applied. Discount is for new bookings only and cannot be redeemed against bookings confirmed before the return of your most recent Travelsphere holiday. Subject to availability and can only be redeemed within 3 months of your most recent Travelsphere holiday. Only one Travel More voucher worth £50 per person can be used per booking. This offer can be used in conjunction with any other discount or promotion that may be running during this period. This voucher cannot be redeemed against the Travelsphere festive holidays. We reserve the right to withdraw or amend this discount at any time. For full booking terms and conditions see  www.travelsphere.co.uk/information/booking-conditions 

Planeterra Donations

At Travelsphere we believe it is our responsibility to give back to the communities we travel to. Customers can make a voluntary donation of £5.00 per passenger travelling. 100% of this donation will be passed to Planeterra. This donation will be added at time of booking. All donations will be matched by Travelsphere up to the value of £5.00 per passenger.

This can be removed until 14 days before departure, by request and you can let us know via enquries@travelsphere.co.uk. Requests to remove or change donations will be refunded until this time. Requests to change or remove donations after this time cannot be made.

Minimum donation is £5.00 per booking. The donation value can be increased, please ask at time of booking or let us know via enquries@travelsphere.co.uk. 

If you cancel a booking, or your booking is cancelled by us, then your total donation will be refunded to you. If you would like to continue with your donation, rather than receiving a refund please do let us know at time of cancellation. Otherwise, it will be refunded to you.

Planeterra is a registered nonprofit in Canada and a Charity in the US, however, they are not registered in the UK and therefore Gift Aid does not apply in this instance.

Our Guarantees to you

GUARANTEED DEPARTURES

Certain holidays we offer are “Guaranteed Departures.” Please note that not all of our departures will be Guaranteed Departures. Our Guaranteed Departures will be flagged on our website next to the departure date. A departure will not be considered a “Guaranteed Departure” unless specifically noted as such on our website. Other dates may be visible to book which are non-guaranteed; these dates may become Guaranteed Departures as the season continues. We guarantee that all scheduled Guaranteed holiday departures booked and secured with a valid deposit will depart as indicated on the applicable confirmation, subject to reasonable itinerary changes as described in these Terms (for example flights, accommodations and principle or regional airports are not guaranteed as these are subject to change and confirmed within your final documents) or good faith, health and safety concerns.

This guarantee is not applicable in the case of Force Majeure, or due to FDCO or Local Government restrictions relating to COVID or where a trip is impacted significantly due to operational reasons outside of our control such as changes by 3rd party suppliers or due to the commercial viability of the trip. Up to date holiday and itinerary information is available on our website or by contacting us. Brochures and other printed materials displaying holiday information and departure dates are subject to change and may not be relied upon for the purposes of this guarantee. If a holiday is cancelled by us before the date of departure for reasons other than Force Majeure, COVID restrictions, operational changes outside of our control as outlined above or the commercial viability of the trip and the cancellation is not caused by your fault or negligence, you will have the choice of accepting from us:

  1. a substitute holiday of equivalent value
  2. a substitute holiday of superior value; where there is an increased cost you will be responsible for the difference or
  3. a substitute holiday of lesser value if no holiday of equivalent or superior value is reasonably available and to recover from us the difference in price between the price of the holiday originally purchased and the substitute holiday; or
  4. a full refund of all monies paid for the cancelled holiday.

We are not responsible for any incidental expenses or consequential losses that you incur as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, we reserve the right to issue a full refund in lieu of the choices above, in our sole discretion. Where a significant element of a holiday as described cannot be provided after departure, we will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if you reasonably reject any suitable alternatives, we may provide you with a refund for unused products or services as determined in our discretion.

 PRICE MATCH

If you find an identical package holiday offered by one of our competitors (excluding any online special offers or arrangements made by yourself rather than through a tour operator) at a lower price within 7 days of booking with us our ‘price match’ will apply. By identical, we mean another holiday which:

  • Departs on the same day from the same port/ airport using the same flight with the same carrier (if Flight-Inclusive).
  • Visits the same destination(s).
  • Has the same duration (i.e. number of nights).
  • Offers the same number of included excursions.
  • Features accommodation of the same category and board basis and, where applicable, the services of a Holiday Director/ Local guide.

If this happens we will refund the difference between the cost of the Flight-Inclusive package holiday that you have booked with us and the price of the identical holiday offered by our competitor. Plus we will give you an extra £100 per person towards a future booking. Refunds will be in the form of a credit towards future travel.

Applicable to new bookings only.

Expired Offers

MARCH SAVINGS

Save up to £400 per couple on selected 2024 Europe holidays and up to £600 per couple on selected 2024 and 2025 worldwide holidays when you book between 1st March 2024 and 31st March 2024. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

JANUARY SAVINGS

Save up to £200 per couple on selected 2024 Europe holidays and up to £500 per couple on selected 2024 and 2025 worldwide holidays when you book between 27th December 2023 and 29th February 2024. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

Book a holiday to USA or Canada & start your holiday with a FREE UK Airport Lounge Pass

Book any Travelsphere holiday to USA & Canada departing in 2024 and subject to availability we will arrange for free mainland UK airport lounge at the start of your holiday for each traveller on the booking. The location of the lounge will be as determined by our supplier at your UK departure airport. For outbound connecting flights, the lounge will be booked at departure airport of the principal flight. Access to the lounge cannot be guaranteed in peak season and use of the lounge will be in accordance with the terms and conditions of the service provider. If a lounge is not available due to demand or closed prior to the outbound flight departure, no refund, alternative service or credit will be given. Timings of access will be determined by Travelsphere. To qualify, your booking to North America must be confirmed between 14th October – 30th November 2023 inclusive. This offer applies to new bookings only, is subject to availability on selected departures only. This offer can be combined with other offers available at the time of booking. There is no cash alternative and should you choose not to use the lounge a refund will not be available. If we are forced to cancel your trip and transfer you to an alternative date the lounge pass will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

SPECTACULAR SAVINGS

Save up to £500 per couple on selected 2024 Europe holidays and selected 2024 and 2025 worldwide holidays when you book between 4th September and 31st October 2023. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

 

NORTH AMERICA FLASH SALE

Save up to £500 per couple on selected 2023 AND 2024 holidays in the USA and Canada when you book between 4th July and 31st October 2023. This offer applies to new bookings only, is subject to limited availability and selected departure dates. This offer is not applicable to supplements payable for local or connecting flights. This offer is not combinable with any other offer, discount or promotion except for welcome home loyalty discount. If we are forced to cancel your trip and transfer you to an alternative date the discount will not carry forward to your new holiday but you will be able to take advantage of any in market offers available at the time. We reserve the right to amend or withdraw this offer at any time.

PRIVATE CHAUFFEUR AIRPORT TRANSFERS (Flight Inclusive Worldwide and European holidays 2022/23)
Book a Flight Inclusive 2022/23 Worldwide, European or Festive holiday before 14/11/22 and we will include  a private, air-conditioned car/MPV, with a driver for a return transfer to/from your mainland UK or Belfast departure airport at no extra cost. The offer is based on travelling from/to one residential address within a 100 mile route of a) a mainland UK departure airport for the main flight (usually from London Heathrow or Gatwick) , regional flight or connecting flight provided in the Flight Inclusive holiday or b) a Belfast departure airport (travelling from/to one residential address in Northern Ireland). You need to contact us to request to book this service. This request needs to be made 16 weeks before departure date. After this date, a £100 Per Booking Price Reduction will be added to the booking. Bookings made within 16 weeks are not eligible to select a Private Chauffeur Airport Transfer. You will receive an email 7-14 days prior to departure from our partners to confirm your pick up times. You will be responsible for any additional charges incurred as a result of the driver having to wait more than 15 minutes from your confirmed pick up time. If you live on the mainland UK more than a 100 mile route away from your mainland UK departure airport (or you live in Northern Ireland more than 100 mile route away from your Belfast departure airport) you can still enjoy the same service for a supplement of just £3 per car per mile for each additional mile over 100 miles on each transfer. The calculation of mileage is as determined by our supplier and the minimum mileage requirement is 10 miles. This offer applies to new bookings only.